About Aseanindo
Trusted partner since 2009 for one-stop business services — providing call center infrastructure, technology, and human resource outsourcing.
- ✓ Experience in managing end-to-end Call Center operations including infrastructure setup, integrated CRM & telephony applications, and day-to-day operations.
- ✓ Being our partner, clients can focus entirely on developing their core business.
- ✓ Full remote-ready solutions: agents can work from home with VPN-enabled telephony routing and CRM access.
Business Solutions
Comprehensive services tailored to power your contact center operations.
Premises & Facilities
Strategic locations with parking, restaurants, elevators, generators, and easy access to public transportation.
Security Systems
Buildings equipped with smoke detectors, sprinklers, alarm systems, and full CCTV coverage.
Workstation Setup
Complete workstation kits: cubicles, desks, chairs, PCs, monitors, headsets, and servers.
Complete Work Areas
Agent floors, pantry, training rooms, meeting rooms, and prayer rooms — all in one space.
Custom Development
Aseanindo develops technology tailored to client requests with dedicated support and maintenance staff.
CRM Integration
Integrated CRM with voice and digital channels for seamless customer interaction management.
Analytics & Reporting
Real-time dashboards and performance reporting to keep your operations data-driven.
Dedicated Tech Support
Around-the-clock technical staff ensuring uptime and resolving issues proactively.
Recruitment
Multi-channel sourcing via job ads, campus drives, social media, and MGM programs.
Payroll Services
Salary transfers with online receipts, BPJS & PPh 21 calculations handled end-to-end.
Administration
Employment contracts, BPJS Kesehatan & Ketenagakerjaan registration managed for you.
Training & KPI
Initial skills training, product knowledge, performance reviews, and motivation programs.
Multi-Operator Telco
Competitive multi-operator services maintaining superior voice quality across all channels.
Messaging Channels
WhatsApp & LINE messaging integrations for modern digital customer engagement.
Backup Systems
Multiple operator redundancy ensuring zero downtime and continuous availability.
Pay-Per-Usage Model
Cellular-like billing with call data records per usage — cost-efficient and transparent.
Call Center Solutions
Infrastructure Setup
Full setup of hardware, software, telephony, and workspace — ready to operate from day one.
Integrated Applications
CRM with voice and digital channels, fully integrated with client systems and workflows.
Day-to-Day Operations
We handle agents, quality control, reporting, and performance management for you.
Remote-Ready
VPN-enabled work-from-home solutions so your operations never stop, anywhere.
AI Quality Assurance Scoring
Our AI QA Scoring will evaluate Agent and Customer conversations, so the team can focus on in-depth Analysis and Agent training.
Identify potential service violations, mis-selling, and sensitive issues before they develop into major problems.
Helping management understand agent strength and weakness patterns for more targeted development.
Providing strategic insights for improving service quality and business performance.
Automatically detects customer emotions based on tone and language used in conversations. It helps businesses quickly identify dissatisfaction, prevent escalation, and improve service quality more proactively.
Infrastructure Solutions
Telephony technology using carrier-class modem with modular system
Multiple operators for seamless backup system
Detailed Call Data Record per usage
Pay-per-usage cellular-like voice quality
Nationwide coverage with robust hardware
HR Solutions
Recruitment
Advertising, company database, campus flyers, social media, and MGM referral programs.
Selection Process
Multi-stage assessment: Three rounds of interviews, and background checks.
Payroll Services
Bank transfers with online salary receipts, BPJS, and PPh 21 calculations.
Registration & Admin
Employment contracts, BPJS Kesehatan and Ketenagakerjaan registration included.
Attendance & Performance
Attendance, overtime, and shift reports with KPI tracking based on quality, attitude, and product knowledge.
Training Programs
Selling skills, soft skills, communication, persuasion, role play, and client-provided product knowledge.
Rewards & Motivation
Outing programs, breakfasting events, celebrations, and motivational initiatives.
End of Employment
Paklaring (recommendation letters) and formal termination letters handled professionally.
Our Clients
Proudly serving leading companies across finance, insurance, property, and more.
Contact Us
Ready to transform your contact center operations? Let's talk.
Setiabudi Building II, 6th Floor Suite 601–602
Jl. HR. Rasuna Said Kav.62
Jakarta Selatan 12920
Telp: 021 – 5290 6817
Fax: 021 – 5290 3036